Support Policy Page
Effective Date: 15/12/2024
Plan Beard is committed to providing
exceptional support to ensure a smooth and satisfactory experience with all our
products and services. This Support Policy outlines the guidelines we follow to
assist our customers and clarify our commitments to them.
1.
Contact Methods
You can reach our support team
through the following channels:
- Email:
[email protected]
- Phone:
+962795489564
- Social Media Contact
2.
Working Hours
Our support team operates during the
following hours:
- Sunday to Thursday: 9:00 AM – 3:00 PM (Jordan Time).
- Public Holidays: Operating hours may change, and
updates will be provided on our website.
3.
Scope of Support
We offer assistance in the following
areas:
- Product inquiries.
- Usage and application instructions.
- Resolving issues related to orders or shipping.
- Handling returns and product exchanges.
4.
Response Policy
- Acknowledgment:
We will confirm receipt of your inquiry within 24 business hours.
- Issue Resolution:
We aim to resolve all issues within 5-8 business days, depending on the
complexity of the issue.
5.
Complaints and Feedback
If you are not satisfied with the
support provided, you can file a formal complaint via email:
[email protected]. We will do our utmost to resolve the issue as quickly as
possible.
6.
Limitations of Liability
- Plan Beard is not responsible for any damages resulting
from misuse of products or incorrect instructions.
- Some cases may require additional information from the
customer to provide the most suitable solution.
7.
Updates to the Support Policy
We may update this Support Policy
from time to time. Any changes will be posted on this page with the new
effective date.
8.
Contact Us
If you need further assistance,
please do not hesitate to reach out to us using any of the contact methods
mentioned above. We are here to help!
